Report FCLCA Violations

Eye care practitioners should report all violations of the Fairness to Contact Lens Consumers
Act (FCLCA) ‐ including instances in which contact lens sellers fail to comply with the
prescription verification provisions of the law.

Examples of non‐compliance by sellers may include:

• No date and time on faxes
• Multiple requests for same patient after receiving doctor response
• Refusal to accept "Rx has expired" as compliant response
• Selling without prescription
• Ignoring the eight business hour response period
• Substituting lenses
• Unintelligible recorded messages or other messages not allowing the practitioner a reasonable opportunity to respond

Information on violations should be well documented and reported to the FTC as quickly as
possible with a request for FTC investigation and action. Violations can be reported to the FTC
electronically directly through the FTC Web site

(https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en)

Eye care practitioners should also send an e‐mail copy of any complaint filed regarding the
FCLCA to the AOA at: FTCcomplaint@aoa.org so the association can maintain an accurate
record of all complaints filed with the FTC.